FAQs
Products
Below are some of are common questions about our products
Yes. Our products are tested only on friends and collaborators, NEVER ON ANIMALS.
Yes, they are and will always be.
Wē strive to make our products as organic as possible. Some formulations are 100% organic, while others are partly organic. Wē only use QAI (Quality Assurance International), NOP (National Organic Program), and USDA (US Department of Agriculture) certified ingredients.
Divine alchemy is the ancient art of combining elements of nature, physical or metaphysical, to attain energetic, physical and spiritual well-being. For example, our Aura + Body Mists and Room Sprays combine powerful essential oil synergies with purified water and crystal infusion to evoke overall well-being. Divine alchemies can also use sacred geometries and the vibration of colours as components.
Synergy Blends mix two or more essential oils with several applications, such as our roll-ons.
Yes! Our Divine Alchemies are all charged with crystal chips to raise the vibration potency.
Yes! They are 100% natural.
Yes, they are all handmade.
Essential oils are aromatic plant extracts made by steaming or pressing various plant parts (flowers, bark, leaves or fruit) to capture the compounds that produce scent. Essential oils have potent attributes on energetic, physical and spiritual levels, improving overall well-being.
Safety Recommendations
Below are some common questions about safety
Wē strongly recommend speaking with your healthcare practitioner before introducing essential oil-based products during pregnancy.
Our best recommendation is to speak with your healthcare practitioner before introducing essential oil-based products during pregnancy.
Our best suggestion is always to speak with your healthcare practitioner before introducing essential oil-based products to your babies and children.
Wē recommend waiting until topical products (like roll-ons, mists, room sprays, etc.) are fully absorbed into your skin before holding your baby or child.
While essential oils in the correct dosage can benefit pets, wē do not recommend using any Divine Alchemies or roll-ons on them due to their essential oil concentration.
Wē recommend waiting until topical products (like roll-ons, mists, room sprays, etc.) are fully absorbed into your skin before handling your pet.
While essential oils in the correct dosage can benefit them, wē recommend waiting until any airborne products (like air sprays, mists, etc.) have entirely dissipated in the air before allowing pets, babies and children into the space you’ve used the product. Also, always spray products away from the immediate vicinity of babies, children or pets.
If they sneeze or seem uncomfortable, we recommend removing them immediately from the room.
Company
Below are some common questions about our Company
Wē are a proudly Canadian ēCommerce Company based in sunny Calgary, Alberta.
It is one of the pillars of our business culture, which intend the use energetic vibrational tools to develop inner wholeness, self-knowledge and overall well-being.
Wē believe that our inner space and peace of mind are affected by our outer space, and it's up to us to change it. Our Home-Healer products allow you to work as the healer of your physical and metaphysical environment. It doesn't matter if it's your work office, a room in your house, or any other place; make it sacred wherever it feels like home to you!
Everything that exists holds a vibration; It can be a place, a person, or an object, vibrates at a specific frequency according to determining conditions, and emanates energy with a peculiar quality. Wē call it a Vibrational Signature. For example, have you ever felt tired or down in certain places or after speaking with someone? That is their vibrational signature taking influence on you. Something with a High Vibrational Signature is aligned with the intention of balance, awareness, gratitude, positivity, empathy, love, purpose, etc.
That's our vision statement! Wē believe that we live a human experience and that everything that exists is endowed with an energetic, physical and spiritual aspect. Therefore, our vibrational tools impact your well-being, helping you reconnect with your higher self and your spirituality for a more balanced and fulfilling life experience.
To make it very easy to understand: The physical is everything wē have within our human perception, while the Metaphysical comprises reality outside of human perception; for example, the crystal quartz is a Physical object, but its vibrational energy and proprieties are part of the Metaphysical perception.
Divine alchemies, crystal gems or sacred geometries are, for example, vibrational tools; they aim to work with invisible and subtle energies in favour of better health and a balanced mind, body and spirit.
Because wē are exclusively an ēCommerce Wellness Business
Wē strongly believe in an increasingly digital world. Our ēCommerce is our only way to connect with you. Wē always hope you can visit us as much as possible to learn about our vibrational tools and products, helping us build a worldwide community that shares our passion for energy, spirituality and wellness.
Orders & Shipping
Below are some common questions about our Orders and Shipping
Wē're here to help if something is off about your order! Please email us at hello@ennerness.com as soon as possible with a photo of your order and your order number so we can fix it.
Wē typically ship out packages within 3-4 business days. Please note that our fulfillment times remain regardless of the shipping method selected at checkout. Due to COVID-19, some of our suppliers are also experiencing delays, so please be patient as we work to get your order out as soon as possible.
Wē do not offer refunds for packages that are lost or stolen. If there is no secure location for your package to be delivered, wē highly suggest selecting Priority Mail as your shipping option. Wē advise filing a claim with your designated postal service if your package has been shipped out but never arrived. If you need help starting a claim, we can assist you at hello@ennerness.com
If you received a broken spray or mist, it might be due to colder climates and seasonal effects. The purified water content is freezing and expanding in the bottle, which causes it to arrive shattered. If this happens, please email us at hello@ennerness.com with a clear photo of the broken item, and wē will be happy to replace it.
Due to the intimate nature of the products, all sales are final. If you have placed an order and it still needs to be fulfilled, wē can cancel your order or adjust it to your needs, but once it is shipped out, further changes can be made. Wē offer refunds on damaged products, with a photo provided.
Please note: Wē evaluate the damaged product using the photos provided and issues either partial or full refunds based on this assessment.